Return, Refund & Exchange Policy

Return, Refund & Exchange Policy

At PARMAR RAKESHBHAI SAVJIBHAI, we value your satisfaction and strive to ensure that every purchase meets your expectations. If for any reason you are not fully satisfied, please review our policies below to understand how we can assist you.

1. Eligibility for Returns

  • Products can be returned within 7 days from the date of delivery.
  • Items must be unused, unwashed, and in their original packaging with all tags attached.
  • Returns will not be accepted for:
    • Customized or personalized products.
    • Products marked as "Final Sale" or "Non-Returnable."
    • Items damaged due to improper use by the customer.

2. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact us at brelsha@hotmail.com or call +91 7567447094 within the eligible return window.
  2. Provide your order number, reason for the return, and images of the product if it is damaged or defective.
  3. Our team will review your request and guide you through the return process.

3. Refund Policy

  • Refunds will be processed once the returned product is received and inspected.
  • Refunds will be issued to the original payment method within 7-10 business days after approval.
  • Shipping charges and any applicable duties or taxes are non-refundable unless the return is due to an error on our part (e.g., wrong or defective item).

4. Exchange Policy

  • Exchanges are accepted for size, color, or a replacement product if the original item is defective.
  • Exchange requests must be made within 7 days of delivery.
  • If the desired product is unavailable, you may opt for a refund or select an alternative product of equal value.

5. Damaged or Defective Products

If your product arrives damaged or defective, please notify us within 48 hours of receiving the order. Provide clear images of the issue for a quick resolution.

6. Return Shipping

  • Customers are responsible for the cost of return shipping unless the return is due to an error on our part.
  • Ensure that the product is securely packaged to prevent damage during transit.

7. Non-Returnable Items

The following items are not eligible for return or exchange:

  • Customized products.
  • Items marked as "Final Sale."
  • Products damaged due to misuse or improper care.

Contact Us

If you have any questions about our Return, Refund & Exchange Policy, please get in touch with us:

At Brelsha Exports, your satisfaction is our priority, and we’re here to assist you every step of the way.